This User Privacy Policy (“Privacy Policy” or "Policy") was last updated on 1st November 2017. It is effective immediately for all new Hawaiian Pty Ltd users, pre-existing Hawaiian Pty Ltd users, all Hawaiian staff and contractors using any Hawaiian system.

This Privacy Policy explains Hawaiian Pty Ltd’s privacy and information practices for its website, mobile applications (together, “Online Services”), and properties. This Policy describes the types of information collected, how that information is used and disclosed, and how you can access, modify, or delete your information.

When referring to ‘you’ we are referring to Hawaiian staff, tenants, tenant employees, shoppers, guests, contractors and appointed agents. 

INFORMATION COLLECTED

We collect information from you when you use our Online Services or visit Hawaiian Pty Ltd centres. Please note that Employee Records are exempt from NPP and Privacy Laws; however, Hawaiian will only provide access to approved members of staff and registered bodies upon request. 

Online Services. When using our Online Services, you may provide information directly, such as by filling out a form, completing a “contact us” query or signing up for newsletters or other communications. Additionally, you may choose to provide your location when using a Hawaiian Pty Ltd Online Service.

We may also collect information from you automatically when you use our Online Services. For instance, we may collect information about your use of our Online Services, including the time and duration of your visit, the referring URL, your Internet Protocol (IP) address, the type of device you use and its operating system, your advertising ID (e.g., AAID and IDFA), and other device identifiers.

Cookies and Similar Technologies. Hawaiian Pty Ltd and its partners use cookies, web beacons, and similar technologies when you use our Online Services.

In Our Properties. We may use Bluetooth (BLE) Beacons, Wi-Fi, and similar technologies within some of our centres that may communicate with your (mobile) device and identify its location if the device has Bluetooth and/or Wi-Fi enabled and is properly configured. As a result, we may collect your Wi-Fi and/or Bluetooth MAC Address and send BLE signals to your device. To opt out of BLE Beacons and/or the collection of your MAC address, turn off your device Bluetooth and Wi-Fi capabilities.

Wi-Fi. If you use one of the Wi-Fi networks in our centres, we will collect personal information from you in order to log you onto the network, including your name and email address. We may also collect information about your use of the Wi-Fi, such as the web pages you visit, your MAC or IP address, and your location while using the Wi-Fi.

Guest Services Managers. If you have an interaction with one of our Guest Services Managers in centre, we may collect information from you to facilitate the products or services you request.

Third-party Sources. Hawaiian Pty Ltd may obtain information about you from third parties and/or link the information we collect from you to additional records made available by third parties.

 

HOW INFORMATION IS USED

Hawaiian Pty Ltd uses the information it collects for three primary purposes: 1) to operate our business, including providing and improving our products and services; 2) to send you communications; and 3) to tailor and show advertisements to you.

Providing Hawaiian Pty Ltd products and services. We use the information we collect to perform essential business operations, for example to understand usage patterns (such as foot traffic) within our centres, and to develop, provide, improve, and personalize Hawaiian Pty Ltd products and services and to provide customer support.

Communications. We use information we collect to deliver and personalize communications through various channels, including email, SMS messaging, push notifications, and other channels where you have consented to receiving communications from Hawaiian Pty Ltd.

Advertising. Hawaiian Pty Ltd uses the information you provide us to help us tailor and show advertisements to you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels. Our third-party partners may use cookies and non-cookie based technologies in order to help us show you advertising based upon your browsing activities and interests.

 

SHARING PERSONAL INFORMATION

Service Providers. We may share information we collect about you with third parties who provide services on our behalf to help with our business activities (e.g., payment processing, data storage, market research).

We may also share your information with service providers that help us market our products or services to you and to tailor and deliver advertisements to you.

Disclosure for Legal Reasons. We may disclose personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with the law, including valid legal requests from private parties, law enforcement, or other government agencies (e.g., subpoena, summons, or court order).

Change of Ownership. If Hawaiian Pty Ltd is involved in a merger, acquisition, dissolution, or sale of all or a portion of its assets, we reserve the right to transfer your personal information. You will be notified via a prominent notice on our website of any change in ownership and choices you may have regarding your personal information.

 

YOUR PRIVACY CHOICES

We enable you to maintain control of your privacy by providing choices about what information you provide us and how we communicate with you, and by providing access to your personal information.

Choice: You have choices about what information you provide Hawaiian Pty Ltd. Where information is required, it will be marked as such. If the information input fields are not marked as required, providing the information is optional. Note that failing to provide some of the requested information may limit your use of our products or services. 

You may opt out of communications at any time by clicking “unsubscribe” at the bottom of the email, following instructions provided in the communication.

Access. You may access, correct, or delete your personal information by contacting us.

We will endeavour to provide you with access to your personal information wherever possible. Note that in some cases we may not be able to provide you access, such as where providing access would be unreasonably difficult or would compromise the privacy of others.

 

DATA RETENTION

Hawaiian Pty Ltd retains the information we collect for as long as necessary to conduct its business operations to provide the products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

 

INFORMATION SECURITY

The security of your personal information is important to us. While we follow generally accepted security standards to safeguard the information submitted to us, it is not possible to guarantee the security or integrity of information. Therefore, we encourage you to take precautions to protect your information, including protecting your passwords, using secure networks to access the Internet, and logging out of online services when you are away from your device.

 

LINKS TO OTHER WEBSITES

Hawaiian Pty Ltd’s products and services may contain links or references to other websites or companies not operated or controlled by Hawaiian Pty Ltd. The policies and procedures described here do not apply to those third parties. Links or advertisements do not imply that Hawaiian Pty Ltd endorses or has reviewed such third parties or their privacy practices. Visit those third parties’ websites or contact them directly for information on their privacy policies.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will place a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of Hawaiian Pty Ltd products or services after any changes or revisions to this Policy shall indicate your agreement with the revised terms.

 

CONTACT US

If you have questions or complaints regarding our privacy practices or this Privacy Policy or would like to exercise your rights as explained in this Policy, please contact us at enquiries@hawaiian.com.au

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